Job Description

We are looking for a WordPress Support Specialist to add to our Digital Products Team. The ideal candidate should have experience maintaining WordPress websites as well as experience troubleshooting a wide array of website problems. The right candidate will have the ability to communicate creatively and effectively with users of various knowledge levels. Above all else, a strong customer-first mentality is key. Responsibilities:

• Provide exceptional customer service and maintain a customer-first perspective at all times.
• Assist our client base with the maintenance of their current WordPress website.
• Responding to case tickets (CRM) from clients for support or enhancements via email and live calls.
• Research and implement fixes for website plugins and libraries.
• Effectively manage details and work collaboratively with the team.
• Thoroughly document all interactions, changes, and updates performed.
• Have a personal sense of ownership for all aspects of their work.

Skills:

• Strong customer service skills.
• Experience working in a call-center environment.
• Ability to solve problems creatively and effectively.
• Ability to accept feedback and develop positive relationships with clients and colleagues.
• Proven work experience as a web developer or in web content management (CMS) role is preferred.
• Strong WordPress experience.
• Able to answer phones and communicate clearly using internal and external communication systems.
• Exceptional time management skills, self motivated, and reliable.
• Desire to learn new skills.
• Bilingual (preferred)

Schedule: 8 hour shift (9-5) Monday to Friday Some on-call weekend shifts may be needed. As this is a support position, some work time may extend past 5 PM. Work Location: In-person full time role in Byron Center, MI 49315. Though this is an in-person role, there is currently a hybrid work-from-home model in place: Monday, Tuesday and Wednesday in the office and Thursday and Friday from home after the training period concludes. (Typically 3 months, but will be largely dependent on the candidates progress) Pay: $19-22$ per hour Benefits: 401(k) matching Dental insurance Health insurance Paid time off accrual begins on day one! Vision insurance Schedule: 8 hour shift

Job Tags

Hourly pay, Full time, Work experience placement, Work at office, Shift work, Weekend work, Monday to Friday,

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