Job Description

Spanish Bilingual Customer Service Representative

Te gusta ayudar a los demás? Eres fluido en inglés y español? Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference 

Job Overview 

Foundever® is seeking Spanish Bilingual Customer Service Representatives to provide technical support for a renowned camera company. In this role, you will leverage your fluency in both Spanish and English to assist customers with a variety of technical inquiries, troubleshoot product issues, and deliver detailed product information to ensure an exceptional customer experience. You will accurately document all customer interactions and escalate complex or unresolved matters as needed.  

Location Requirements: Must live within the commuting range and be able to work in our Langhorne site at 800 Town Center Dr, Langhorne, PA, 19047 

Why You Should Join Us

• $17.75/H 
• Enjoy the benefits of working from home. Save time, money and reduce stress
• Join a supportive community focused on engagement and recognition 
• Hands-on paid classroom-style training, as well as ongoing job specific training   
• Comprehensive benefits including medical, dental, life and vision insurance, company-matched 401K contribution, paid vacation time, EAP and wellness program 
• Employee discounts and referral bonuses 

What We Are Looking For

• Must legally be able to work and legally reside in the US

• Must be at least 18 yrs of age 

• Highschool diploma or equivalent

• The flexibility to work various shifts, including nights, evenings and weekends 

• Must pass a background check and drug-screen 

Key Skills

• Strong verbal and written communication skills in both Spanish and English

• Ability to multitask and navigate between screens efficiently while assisting customer 

• Proficient in technical support and troubleshooting to resolve customer issues  

• Strong problem-solving abilities, empathy, adaptability, and reliability

• Accurately document interactions and escalate issues with empathy to enhance customer experiences

About Foundever™

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Military Friendly:

Foundever™ is a 2023 Military Friendly Employer. We are proud partners of Military One Source, Military Spouse-Employment Partnership, and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity, leadership, discipline, dedication, and respect.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

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