Job Description

This is a remote position.

At Stello Foods, we believe that exceptional customer service is the heart of our success in the Food & Beverages industry. We are seeking a dedicated   Email & Chat Support Specialist   to join our team and deliver timely, accurate, and friendly support to our customers through email and live chat channels. This role offers an exciting opportunity to be the voice of Stello Foods, helping to build lasting relationships and ensure customer satisfaction.

Key Objectives

• Provide efficient and professional support to customers via email and chat platforms.
  
• Resolve inquiries related to products, orders, deliveries, and general company information.
  
• Maintain high levels of customer satisfaction by addressing concerns promptly and effectively.
  
• Collaborate with internal teams to escalate and resolve complex issues.
  

Responsibilities

• Respond to customer inquiries through email and chat in a clear, courteous, and timely manner.
  
• Assist customers with product information, order tracking, returns, and refunds.
  
• Document and update customer interactions accurately in the CRM system.
  
• Identify and escalate priority issues to the appropriate departments.
  
• Contribute to the development and improvement of customer support processes and FAQs.
  
• Maintain a thorough understanding of Stello Foods’ products, policies, and promotions.
  
• Meet or exceed individual and team performance goals related to response time and customer satisfaction.
  

Qualifications & Skills

• High school diploma or equivalent; Bachelor’s degree preferred.
  
• 1-3 years of experience in customer support, preferably in the Food & Beverages or retail industry.
  
• Strong written communication skills with excellent grammar and attention to detail.
  
• Proficiency in using email and chat support software, CRM platforms, and Microsoft Office tools.
  
• Ability to multitask and manage time effectively in a fast-paced environment.
  
• Problem-solving mindset with a patient and empathetic approach to customer concerns.
  
• Flexibility to work in shifts, including weekends or holidays, as needed.
  

Benefits

• Competitive salary with performance-based incentives.
  
• Comprehensive health, dental, and vision insurance plans.
  
• Paid time off and holiday pay.
  
• Opportunities for professional growth and development within the company.
  
• Supportive and inclusive work environment focused on teamwork and innovation.
  
• Employee discounts on Stello Foods products.
  

If you are passionate about delivering excellent customer experiences and want to be part of a growing company in the Food & Beverages sector, we invite you to apply and join the Stello Foods family.

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