Job Description

Join our Team - Come for a Job

Stay for a Career!

Wearwell is a global industry leader in the anti-fatigue matting market. Our team members are more than just another number - they are family.

As our business grows, so must we.

We are seeking a Customer Support Specialist to provide excellent guidance to our customers in the United Kingdom (UK) and surrounding European countries analyzing concerns and promoting the best possible solution.

This is a work from home (WFH) opportunity based locally providing support to a global customer base.

This is not a call center opportunity!

Work Schedule: Monday to Friday from 2:30 a.m. to 11:00 a.m. central time

Position is eligible for shift differential pay.

These work hours are equivalent to 8:30 a.m. to 4:30 p.m. (GMT) in the UK

There will be an initial training period of approximately 60+ days conducted during regular office hours: Monday - Friday between 7:30 a.m. to 4:30 p.m. central time following a hybrid training schedule (onsite training Tuesday, Wednesday, and Thursday/virtual Monday & Friday).

Responsibilities

1. Provide exceptional customer support processing customer orders and inquiries through EDI, teams chat, phone, or e-mail.
2. Spend 2 to 4 hours per day interacting with customers by telephone responding to inquiries about products, pricing, and product availability.
3. Respond to shipping inquiries and order status questions.
4. Participate on team calls via web camera and attend onsite meetings in the office as necessary.
5. Ability to work overtime as requested.
6. Display a desire for continued professional development.
7. React positively to change and
8. Perform other duties as requested.

Qualifications

• High school diploma or equivalent; some college preferred; three years related experience in an industrial (manufacturing, production, or distribution) work environment and/or equivalent education, training, and experience.
• Good verbal and written communications skills in English.
• Ability to think critically and solve problems.
• Ability to work independently from a home office environment that is free from distraction.
• High-speed reliable internet access.
• Team player with collaboration skills willing to assist in other areas as needed.
• Excellent attention to detail and a focus on quality.
• Reliable attendance is necessary.

Benefits

• Competitive pay and time off - 80 hours vacation in your first year !
• Comprehensive Medical Plans - including Prescription Drug Coverage
• Dental and Vision Plans
• Tuition Reimbursement (for FT and PT team members)!
• Team Member Assistance Programs (EAP)
• Retirement Plans with company match
• Basic Life Insurance and AD & D
• Long-term Disability coverage
• Referral Rewards
• Discounts programs and optional supplemental plans
• A business casual work environment and
• A company culture founded on integrity, accountability, and respect.

Certain state laws require the posting of the potential salary range for advertised jobs.

Individual base pay is determined based on a variety of elements including market data, experience, skills, internal equity, and other factors.

We Support a Drug-Free Workplace/EEO

Offers of employment are contingent upon the candidate passing a post-offer,

pre-employment drug screen and satisfactory background investigation.

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