Job Description
Job Summary (List Format) System Administrator III National Operations (ServiceNow):
- Administer and maintain the ServiceNow Service Management System, including CMDB, Service Catalog, user/group management, workflows, and custom applications.
- Lead ServiceNow platform buildouts and operational administration (approx. 80% of role).
- Collaborate with cross-functional teams, including business representatives, developers, and subject matter experts, to improve processes and develop solutions.
- Design, implement, and optimize workflows, rules, and catalog items within ServiceNow.
- Provide training, technical guidance, and support to operational teams regarding ServiceNow functionality.
- Troubleshoot and resolve ServiceNow and operational software issues, documenting solutions.
- Support testing activities such as QA, regression, and validation of development deliverables.
- Develop and maintain technical documentation, user guides, and feature communications.
- Gather and document requirements, create flowcharts, and clarify process specifications.
- Contribute to continuous improvement of the ServiceNow platform and operational support tools, with a focus on small cell infrastructure and GIS-oriented operations.
- Act as a technical contributor on front-end design and best practice implementation.
- Hybrid work model: Mon/Fri remote, Tue Thu onsite in Canonsburg, PA (or Pittsburgh, PA).
Required Skills & Experience:
- 7+ years of technical/industry experience (telecom preferred).
- 4+ years of hands-on ServiceNow administration (Service Management System).
- Expertise in ServiceNow scripting and workflow tools (Business Rules, Client Scripts, UI Scripts, Script Includes, Flows, Catalog Items).
- Strong problem-solving, adaptability, and collaborative skills.
- High school diploma or equivalent.
Preferred Qualifications:
- ServiceNow CSA (Certified System Administrator) certification.
- Telecom industry operational experience.
- Experience with GIS-oriented operational support.
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