Senior Project Manager Job at Re Focus LLC, Charlotte, NC

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  • Re Focus LLC
  • Charlotte, NC

Job Description

Overview:
This position is part of Wells Fargo's Contact Center Modernization Initiative , a top 3 enterprise priority focused on migrating contact center applications and agents to a modern cloud platform by 2027. The selected PM5 will lead wave-based migrations, coordinate with business partners, manage 16+ project managers, and ensure end-to-end delivery across a multi-year roadmap.

Key Responsibilities:

  • Lead wave migrations from discovery to deployment.

  • Partner with business units and contact center operations for seamless transitions.

  • Coordinate and guide a large PM team ensuring consistent delivery.

  • Manage complex scheduling, OT, and onsite Command Center presence.

  • Drive change management and stakeholder engagement.

  • Oversee integrations involving IVR, agent scheduling, and cloud tools.

Required Experience:

  • 7+ years in Project Management (financial services strongly preferred).

  • Deep understanding of contact center operations and modernization.

  • Waterfall & Agile delivery experience.

  • Experience with cloud platform transitions.

  • Familiarity with IVR systems and workforce management integrations.

Preferred Tools:

  • Monday.com or similar project management applications.

  • Working knowledge of cloud-based contact center technology.

Additional Details:

  • 3 days onsite hybrid schedule in Charlotte.

  • Flexibility required during high-impact wave migrations.

  • Project runs through November 2027 .

Please have this filled out with your submittal and let them know if they're a fit i'll be submitting them to the account manager.

Current location:

Citizenship of Candidate (H1, F1, EAD, US Citizen)

Pay rate:

W2 or C2C:W2

Medical Benefits Y/N:

Committed to 4 days a week onsite (or NA):

Available to interview:

Legal First Name:

Legal Last Name:

Phone:

Email:

Last 4 SSN:

DOB:

Available to start:

Why is the CN on the market?

Why does CN want this role?:

Is CN currently working?

If CN is required to travel or move, what is the motivation?

Has CN ever interviewed/worked at customer, if so explain?:

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