Job Description

About the Job: HEROIC.com ( HEROIC.com ) is seeking a Senior IT and Desktop Support Technician to help manage IT operations for our clients in the Monterey Bay area. We are looking for someone who is ready to make a difference and help us build the future of security-focused IT services.

As a member of the IT Team, you will be responsible for the hands-on management and support of our clients’ IT systems. This includes installing, configuring, testing, deploying, maintaining, troubleshooting, and supporting hardware, software, and networking for users within a mixed Windows environment.

The ideal candidate should have strong technical proficiency, and excellent interpersonal skills. This position requires to work 100% onsite in Watsonville, CA. 

What you will do:

• Maintain and administer hundreds of computer systems and related computing environments including computer hardware, servers, software and networking devices.
• Troubleshoot and resolve technical issues related to hardware, software, and networks.
• Work closely with the remote helpdesk team to resolve tickets
• Computer Installations and Imaging
• Maintain IT asset inventory and documentation of system configurations and processes.
• Software Management & Installations
• Network and networking device troubleshooting
• Participation in periodic security audits, accountable for ensuring security controls are adhered to, systems are secure, and unauthorized access is prevented.
• Assist in documentation and implement IT policies and procedures.

What we are looking for:

• BS/BA Degree in Information Technology, Computer Science or comparable experience/certifications in an IT related field.
• Minimum 5 years of experience as experience in IT support, system administration, or related technical roles.
• Well versed in a broad set of technologies including networking, storage, service desk, cybersecurity, virtualization, cloud infrastructure (IaaS, PaaS), etc.
  - Microsoft Windows, Linux
  - Active Directory, Office365
  - Enterprise Networking
  - Virtual environments
  - Storage technologies
  - Endpoint Management, Computer Imaging
• Experience deploying and supporting cloud-based applications
• Knowledgeable with cybersecurity best Practices, HIPAA, and/or HITECH requirements.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Excellent English verbal/written communication and interpersonal skills.

Preferred Qualifications:

• Healthcare-related IT Experience and/or industry knowledge is a plus
• Experience working with remote/offshore teams
• Project Management Training or experience (including software) preferred
• Background working with an MSP or MSSP environment is an added advantage

What we offer:

• Position Type: Full time
• Work Location: 100% onsite in Watsonville, CA. Candidate must reside near or within 30-mile radius of the city
• Compensation: $50,000-70,000 annually, depending on experience
• Professional Growth: Amazing upward mobility in a rapidly expanding company.
• Innovative Culture: Be part of a team that leverages AI and cutting-edge technologies.

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