Position Summary
The Security Program Supervisor provides hands-on supervision during evening and nighttime operations, ensuring unarmed security guard services are delivered effectively across Client sites. This role supports the Security Program Manager in administrative and oversight duties, focusing on field-level execution, team morale, and immediate response to security needs. The Security Program Supervisor is essential for maintaining continuity of supervision, especially during non-business hours, and acts as a bridge between daytime management and on-site personnel. This position demands a reliable leader with supervisory experience in security, capable of delegating tasks, enforcing procedures, and participating in emergency responses.
Key Responsibilities
Demonstrate competence and knowledge of the Vendor's rules, regulations, procedures, and Client standard operating procedures to guide field operations.
Exhibit leadership and supervisory skills, including the ability to delegate authority while exercising mature judgment in operational decisions.
Proficiently speak and write in English, with mathematical skills to accurately read and interpret schedules, track time, and manage duty hours for assigned guards.
Supervise Security Officers at sites during evening and nighttime hours, confirming services are performed properly and addressing any immediate issues.
Maintain discipline and morale among subordinates in the absence of or in coordination with the Security Program Manager, through direct oversight and feedback.
Coordinate with the Security Program Manager and/or Client contact on day-to-day site security matters, ensuring proper briefing and information pass-down.
Recommend enhancements to security services to the Security Program Manager for further discussion with the Client.
Participate in drills, exercises, and actual emergencies as requested by Client safety, incident response, and emergency planning teams, in the absence of or in coordination with the Security Program Manager.
Perform other duties as required to implement services, including field patrols, report reviews, and support during phase-in/phase-out periods.
Ensure personnel compliance with training, background checks, and certifications during shifts.
Respond to emergencies, problems, or complaints 24/7, providing on-site support as needed.
Qualifications and Requirements
Minimum of two (2) years' experience in a supervisory position within security, law enforcement, or a related field.
High school diploma or GED required; associate's or bachelor's degree in criminal justice, business administration, or a related field preferred. Valid state-issued driver's license with a clean driving record (no suspensions, revocations, or serious violations).
Must hold or obtain a valid Level Two Non-Commissioned Officer Registration per Texas Occupations Code Chapter 1702.
Strong communication, organizational, and problem-solving skills, with the ability to handle challenging conditions independently during evening/night shifts.
Physical ability to perform duties in varying outdoor conditions, including extreme temperatures, precipitation, and high winds.
Proficiency in using security-related software platforms for real-time monitoring, GPS tracking, incident reporting, and electronic communications (preferred).
Must pass a background check conducted by the El Paso Police Department and maintain updated checks annually.
Ability to work collaboratively with law enforcement, emergency responders, and utility staff in a professional, courteous manner.
No active arrest warrants or legal commitments; must maintain a neat, clean appearance and professional demeanor at all times
Schedule: Monday through Friday, 3:00 p.m. to 11:00 p.m. (staggered for continuity with Security Program Manager; 24/7 availability for emergencies via emergency telephone number)
Compensation: Salaried position, $23/hr; competitive based on experience and qualifications
Vehicle Requirement: Patrol vehicle provided by vendor, must be marked as a "Security" vehicle and maintained in clean, professional condition
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