MSP Help Desk/Service Desk Support - L2 Job at Axxys Technologies, Inc., Plano, TX

dlY1WkR4Ym5XK0hhM0NjaEtacnFSbU5RUEE9PQ==
  • Axxys Technologies, Inc.
  • Plano, TX

Job Description

Axxys Technologies, Inc. is a leading information services provider, and we are currently seeking a highly motivated MSP Help Desk/Service Desk Support - L2 to join our team. You will be part of a group that prides itself on delivering the best IT services and solutions to our clients. As a member of our team, you will have the opportunity to work with some of the best minds in the industry and help ensure our clients' success.

Our company philosophy is focused on the clients' vision, and we believe that technology is only part of the solution to business problems. We work with our clients to gain knowledge of their business goals and needs, and then provide custom solutions to meet those needs. If you are interested in being part of a team that values client satisfaction and collaboration, then we want to hear from you.

Responsibilities

  • Provide technical support to our clients through phone, email, and remote support tools.
  • Troubleshoot software, hardware, and network issues, and document these issues and resolutions in our ticketing system.
  • Install, configure, and maintain software, hardware, and peripherals as required.
  • Collaborate with clients, colleagues, and partners to ensure prompt resolution of issues.
  • Monitor systems and alert clients of potential issues or outages.
  • Escalate complex issues to senior engineers as required.
  • Provide timely updates to clients regarding ticket status and resolution.

Requirements

  • At least 2 years of experience in a help desk or service desk support role.
  • Good understanding of Windows Server Administration and Active Directory.
  • Strong knowledge of IT security principles and best practices.
  • Familiarity with desktop platforms, including Windows, iOS, and Android.
  • Experience with G-Suite and Office 365.
  • Good understanding of network topologies, protocols, and architecture.
  • Experience with ITSM tools, such as Kaseya/ConnectWise.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Retirement Plan (401k, IRA)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development

Job Tags

Full time, Temporary work, Work at office, Remote work,

Similar Jobs

Nogigiddy

Entry-Level Remote Human Resources Generalist (20 - 27 per hour) Job at Nogigiddy

 .... This position is ideal for someone with a broad understanding of HR practices and a passion for supporting employees. No college degree is required, but strong organizational and communication skills are essential. Key Responsibilities: Recruitment: Assist... 

MRINetwork Jobs

Maintenance Manager Job at MRINetwork Jobs

 ...Global mold manufacturer, & supplier, in Grand Rapids seeks a Maintenance Manager to join their family centered culture. With over a 75 of service to their customers, being committed to continuous improvement and safety is at the forefront of their companys identity.... 

Karman+

EGSE Test Engineer Job at Karman+

 ...results as well as the best work experience come from a small team of talented people working towards a common goal. Position: EGSE Test Engineer (Assembly, Integration, and Test Team) Location: Broomfield, CO Position Type: Full-time Mission : High Frontier ... 

HindSite Interactive, Inc.

Web Developer Job at HindSite Interactive, Inc.

Are you an energetic web engineer who loves working with a fast-paced team? Do you want to have the best of both worlds? To have the excitement of a startup culture yet enjoy the stability of an established stable company?

Sutherland

Inpatient DRG Medical Coder Job at Sutherland

 ...periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal...