Job Description

CANDIDATE RESPONSIBILITIES:

• Contact constituents/complainants to discuss the details of the complaints that are filed.
• Read state statute and compare with complaints to analyze the issue.
• Communicating with the public, so good customer service skills are a MUST.
• Advise complainant of the Division’s jurisdiction and that the case is being closed and for what reason.
• Provide any resources or referrals, as appropriate.
• Send a written correspondence to the complainant once approved by the supervisor.
• Close the case out by adding the appropriate codes/activities/statues in Versa.
• Document the actions in the OnBase system.

CANDIDATE REQUIRED SKILLS:

• Communicate verbally and in writing appropriately
• Read and interrupt Florida statutes 
• Previous experience working with the public in a professional work environment
• Exceptional organizational skills
• Commit to the project time line

Skill Matrix:

• Ability to speak and understand English Required
• High school diploma Required
• Excellent written and oral communication with the public Required
• Ability to read and interrupt Florida State Statues Required 1 Years
• Experience working with the public in a professional work environment Required 3 Years
• Experience working with the public and analyzing complaints Required 1 Years
• Experience using Versa Highly desired
• Experience using OnBase system Highly desired

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